Shipping policy

Shipping Policy

At Samatva Sanctum, we aim to deliver your orders swiftly and securely to your doorstep. Please read our shipping policy below to understand how we process, dispatch, and deliver your purchases.

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1. Order Processing Time

• Orders are processed within [1–3 business days] of confirmation.

• Orders placed on weekends or public holidays will be processed on the next working day.

• You will receive a confirmation email with tracking information once your order has been shipped.

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2. Shipping Methods & Delivery Time

We offer standard and express shipping across [India / or specific countries].

Delivery times may vary depending on your location, courier availability, and external factors like weather or holidays.

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3. Shipping Locations

We currently ship to:

• All major cities and towns in India.

• For remote or non-serviceable areas, please check availability during checkout.

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4. Tracking Your Order

Once shipped, you will receive a tracking number via email or SMS. You can use this to track your order through the courier partner’s website.

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5. Delays or Issues

While we strive to ensure timely delivery, there may be rare delays due to unforeseen circumstances. We are not responsible for delays caused by:

• Courier service disruptions

• Incorrect or incomplete address provided

• Natural calamities or force majeure

For help, contact us at subhra@samatvasanctum.com or 92897 94027.

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6. Damaged or Lost Packages

If your order arrives damaged or appears lost in transit:

• Contact us within 48 hours of delivery

• Share your order number and supporting photos (if damaged)

• We will investigate and issue a replacement or refund as per our Return Policy

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7. Change of Address

If you need to update your delivery address, please email us at subhra@samatvasanctum.com within 12 hours of placing the order.

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Thank you for choosing Samatva Sanctum. We’re committed to making your shopping experience smooth, transparent, and reliable.